Sophos MDR Essentials is a fully managed detection and response service. A team of Sophos security analysts watches your environment around the clock, hunts for threats, and steps in to contain attacks. Firewalls.com is a Sophos Platinum Partner, so yes, we quote it, license it, and help you get it onboarded.

Once your Sophos XDR or XDR Sensor agent is reporting in, the Sophos SOC watches the telemetry coming from your endpoints and connected tools. When something looks like a real threat, analysts investigate it, contain it so it cannot spread, and send you clear guidance to finish neutralizing it. You get a working security team without standing up your own.

Both tiers share the same 24/7 monitoring, threat hunting, and active containment. The split is who finishes the response. With Essentials, Sophos contains the threat and guides you through neutralizing it, and a full incident response is a separate engagement. With Complete, Sophos runs the full incident response with no hourly caps, plus a contractual response SLA and a breach protection warranty.

No. MDR Essentials is built to work with what you already run. It supports every Sophos product plus more than 350 third-party integrations across firewall, cloud, email, identity, and network, and it reads Microsoft 365 audit logs at no extra cost. You keep your existing investments and give the Sophos team more visibility across your estate.

The Sophos SOC responds around the clock and will contain a confirmed threat to keep it from spreading, at no extra charge, as part of Essentials. Finishing a deep, full-scale incident response is a separate paid engagement at this tier, or it is included if you move up to MDR Complete. We will spell out exactly what your plan covers before you buy, so there are no surprises.

MDR is licensed per protected user or device, per year, and Sophos sells it through partners rather than posting a public price. Your cost depends on seat count, term length, and any add-ons like extended data retention. Send us your numbers and we will put together a straight quote with no pressure.