A Sophos security operations team monitors your environment 24/7. They investigate alerts, hunt for threats that slip past automated tools, and when they confirm a real attack they respond and shut it down for you. With Complete, that includes full incident response and cleanup, not just a heads up. You decide how much they do on your behalf using three response modes in Sophos Central: Notify, Collaborate, or Authorize.

No. MDR Complete does not require a Sophos firewall. It runs on Sophos endpoint protection or the lightweight XDR Sensor, and it pulls in telemetry from more than 350 third party tools across network, cloud, identity, and email. If you already own a firewall from another vendor, the service still works. You do need a supported Sophos agent on the endpoints you want the team to protect.

Both tiers give you the same 24/7 monitoring, threat hunting, and active containment. The difference is who finishes the response. With Essentials, Sophos contains the threat and guides your team through cleanup, and deeper incident response is a separate paid engagement. With Complete, the Sophos team runs the full response end to end with no hourly caps, a dedicated response lead, a 60 minute SLA on high severity cases, and a breach protection warranty of up to $1 million. If you do not have a security team of your own to handle cleanup, Complete is usually the right call.

MDR Complete is licensed per user and sold through Sophos partners, so pricing is quote based rather than a fixed list price. Multi year terms and higher user counts bring the per user cost down. Firewalls.com is a Sophos Platinum Partner with a Sophos MDR certified rep on staff, so send us your user count and the term you want and we will get you an accurate quote.

Yes. Sophos MDR integrates with more than 350 third party products across endpoint, network, cloud, identity, and email, including Microsoft 365. That means the team can ingest signal from tools you already own instead of asking you to rip and replace, and it gives you flexibility if your product mix changes down the road.

It can support your compliance program. MDR Complete gives you 24/7 monitoring, documented incident response, and a quarterly security posture report, which are the kinds of controls and evidence auditors look for under frameworks like HIPAA and SOC 2. It does not make you compliant on its own, but it covers the detection and response piece and gives you records to show for it. Tell us your framework and we will walk you through how it fits.