PA-1420
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Palo Alto Networks PA-1420, Platinum Support, 1 year (12 months) term, renewal.
- Platinum Support availability: : 15-minute response times
- Next-business-day delivery* for parts and hardware replacement
- Direct access to a dedicated team of senior engineers
- Planned event assistance
- On-site assistance for critical issues
- Failure analysis
- Service Length: 1 Year License
- Manufacturer Part #: PAN-SVC-PLAT-1420-R
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Palo Alto Networks PA-1420, 4-Hour Premium Support, 1 year (12 months) term.
- Premium Support hours: 24/7
- Next-business-day delivery* for parts and hardware replacement
- Online customer support portal
- Case management
- Documentation and FAQ
- Subscription services updates
- Service Length: 1 Year License
- Manufacturer Part #: PAN-SVC-4HR-1420
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Palo Alto Networks PA-1420, Partner enabled 4-Hour premium support, 1 year (12 months) term.
- Premium Support availability: Less than 1 hour response times
- 4-Hour delivery for parts and hardware replacement
- 24x7x365 Availability
- Service Length: 1 Year License
- Manufacturer Part #: PAN-SVC-B4HR-1420
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Palo Alto Networks PA-1420, Partner enabled premium support, 1 year (12 months) term.
- Premium Support availability: Less than 1 hour response times
- Next-business-day delivery for parts and hardware replacement
- 24x7x365 Availability
- Service Length: 1 Year License
- Manufacturer Part #: PAN-SVC-BKLN-1420
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